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1.1 The present General Conditions in force, are designed to regulate the terms and conditions governing the provision of the Online Shop Service of Adega Forte (Gloriribalta, Lda), located at Rua do Calvário - MALTA, 6400-301 PINHEL, under the single registration and identification number of corporate entity no. 509449379, with a share capital of € 25,000.00 (twenty-five thousand euros), hereinafter referred to as Adega Forte.
1.2 The purchase of any product in the Adega Forte Online Shop implies the acceptance of these General Conditions of Sale Online.
1.3 Any and all alcoholic beverages available for sale in the Adega Forte Online Store can only be purchased by persons who are of legal age to do so in their country of residence.
2. Product, Price and Content Information
2.1 Adega Forte reserves the right to modify, without prior notice and at any time, the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.
2.2 The images that illustrate each product in the Adega Forte may differ from the product subsequently delivered, and the same products are subject to stock breakage.
2.3 Despite Adega Forte's efforts, some products may have an incorrect price, which is why the company checks the prices whenever it processes the orders. Consequently, the prices presented at Adega Forte are merely indicative and do not constitute a contractual offer. If the effective price of the product is lower than the advertised price, Adega Forte will refund the difference. If the price is higher, Adega Forte will inform the customer of such situation by email and will wait for their decision to accept the new price or cancel the order within 15 days from the date the email was sent .
2.4 Under Portuguese law, all prices presented at Adega Forte include their respective VAT rates, unless otherwise indicated. Only for resale professionals, the values presented at Adega Forte do not include VAT, and the "No VAT" information is always written, always visible and at the price.
2.5 The promotions disclosed at Adega Forte may not be applicable to physical stores: Adega Forte Pinhel Store and Adega Forte-Forte House Store.
3. Order and Payment
3.1 After confirmation of the order at Adega Forte, an electronic mail will be sent to the contact address registered on the same by the customer when formalized, with all details about delivery, invoicing, payment information, products and values. The Adega Forte suggests to all the clients the confirmation of the details of the same. If the customer does not receive the order confirmation email is asked to contact the winery Forte through our contacts so that such notification is sent back to the address of the customer's e-mail.
3.2 If any of the details placed by the customer in the order are wrong and / or the customer wishes to change some information, as long as the order has not yet been shipped, the customer is requested to contact as soon as possible so that it is internally Made the change requested by the customer. Changes to the details of orders already dispatched will have to be analyzed by the Adega Forte team so that, together with the customer, a more adequate solution can be found.
3.3 All orders at Adega Forte will only be processed upon receipt of payment. The formalization of the order alone does not constitute a reservation of the products.
3.4 If an order can not be partially or fully satisfied, the customer will be contacted immediately by Adega Forte in order to find the most appropriate solution.
3.5 All orders placed at Adega Forte have a maximum payment term of 15 days. After this period, the order will be automatically canceled.
3.6 Orders may be canceled when expressly requested by the customer, prior to shipment of orders. After confirming the shipment of the order, the client is requested to contact Adega Forte so that, together with it, the most appropriate solution can be found.
3.7 Through the Adega Forte Online Store, payments are accepted through the Multibanco Reference, Paypal and Credit Cards.
3.8 The order status of the Adega Forte is comprised of 3 phases: Pending, Processing and Completed.
a) Pending - Awaiting the payment entry in the Fort Winery system;
b) Processing - Stage at which the payment has been rececionado, and the order is in process and packaging / preparation;
c) Hold - is awaiting further confirmations with the customer to proceed with the order. Exceptional phase.
d) Finished - The order has been issued / sent.
4. Shipping charges
4.1 The prices shown on the products add to the respective value of the goods, with each order, which are calculated in the cost of transportation. The cost of shipping depends on the weight of the order and its destination of delivery. This port value can be simulated inside the shopping cart with the desired products added and filling all required fields of the simulator. The total shipping costs will also be automatically calculated when placing your order in the Online Store. It should be noted that the factors of this calculation may be variable and may change without prior notice.
5. Expeditions and Deliveries / Collection in Physical Store
5.1 The Adega Forte Online Store and according to the address of delivery indicated by the Client is presented is selected the best option of transport that we have available for deliveries in Portugal and Spain Peninsular.
5.2 In general, after shipment, an order in Fort Winery takes to be delivered About 4 days in Portugal and Spain Peninsular;
5.2.1 To send to other destinations we ask that the customer contact us to find the best solution for shipping. The Customer can consult our products available online.
5.3 After dispatch of the orders, the information for the monitoring of the shipment will be available in the account of the customers who have placed the order with registration and a notification is also sent by e-mail with the information of the link to monitor the shipment for all registered customers And not registered. If for any reason the customer does not receive the shipment confirmation, they are requested to contact Adega Forte so that all the available information about the shipment of the order can be sent again.
5.4 After notification of shipment, customers must follow the status of the shipment through the link provided by Adega Forte, so that they are aware of the state of development until the delivery of the order, since Adega Forte does not notify each Change of shipping status.
5.5 All products shipped by Adega Forte must be checked upon delivery. If the customer finds that the order is damaged, he must return it immediately to the transport company, justify the reason for the return in the delivery note of the carrier and notify the Adega Forte
5.6 If, after delivery, the client verifies that any of the articles is not in compliance, he / she is requested to contact the Adega Forte immediately through the e-mail firstname.lastname@example.org indicating the order number or the number of the Document accompanying the order, attaching images of the packaging as received and all articles, so that the process of investigation of the occurrence is opened internally and in this way the situation can be resolved as soon as possible.
5.7 Adega Forte is not responsible for shipments made to countries where the respective law does not allow the entry of alcoholic beverages. It is the responsibility of the customers to seize their parcels, as well as the payment of customs fees, if they exist. In case of the return of the products Adega Forte will only refund the amount corresponding to these same products.
5.8 Adega Forte has contracted services with specialized carriers for deliveries in Portugal and Spain. Every effort is made to meet the delivery and delivery deadlines, however, it should be noted that any delays in deliveries may be outside the Adega Forte , And it is not possible in these cases to guarantee exact delivery times.
5.9 Most deliveries are made during office hours on business days at the shipping address indicated by the customer when submitting the order.
5.10 In case of an unsuccessful delivery attempt by the transport company due to absence, a notice of transit is always left in the client's mailbox with the carrier's instructions. Depending on the service and the carrier, the parcels must be collected at the place indicated by it in the transit advice note, or the information requested in the same notice must be followed.
5.11 If for any reason the customer can not receive the order or pick it up at the place indicated by the carrier, the customer is requested to contact Adega Forte to find the most appropriate solution.
5.12 When submitting the order, in case the customer wishes to collect the order in one of our Stores must select in the option '' Survey in the Store ''
A) The person whose name is described in the purchase order will only be authorized to lift the order, unless the person notifies in advance the Adega Forte that another person (identifying the name) will pick up the order.
B) Orders for in-store withdrawals may take 1 business day to be processed, all customers will be notified via email when they are available to be collected.
C) When going to Adega Forte's physical premises, the customer must follow the confirmation / order number, guaranteeing that he has received our order confirmation notification available for lifting, and thus avoiding unnecessary travel.
6.1 Adega Forte recognizes to all its clients the right of resolution of the contracts that they celebrate with it, allowing them to return, within a period of 14 (fourteen) days, the products purchased under the terms of Decree-Law no. 143 / 2001 and Decree-Law 82/2008 of 20/05.
6.2 To request an exchange or return, the customer is requested to contact Adega Forte by email email@example.com indicating the order number or the number of the document that accompanied the order, taking into account the conditions described below Following topics:
A) To carry out the return of the order, the product must be in perfect condition, and if applicable with its original packaging, accessories or promotional offers included, and accompanied by proof of purchase or invoice.
B) The return of defective products and wrong shipments will be admitted, and Adega Forte will be responsible for shipping and collection expenses whenever the customer communicates this circumstance within a period of 14 (fourteen) days from the date of receipt of the product. product.
C) Once the goods have been received in our facilities and after validation of the condition of the same, the value will be refunded according to the modality of payment made by the customer, or another solution previously agreed with the same .
6.3 Adega Forte assumes responsibility for defects of origin or raw material of the product purchased and if confirmed by the Adega Forte team, the product will be exchanged or returned at no cost to the customer.
6.4 Adega Forte will not accept return of the product after it has been used, or if it has been modified or modified.
6.5 Adega Forte is not responsible for any deficiencies due to incorrect use, negligence, bad storage conditions or force majeure.
7. Applicable Law
7.1 All purchases made on the Adega Forte website are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Sale Online will be submitted to the competent Portuguese Court.
7.2 In case the Client is outside Continental Portugal, Adega Forte hereby informs that any judicial proceeding must be exclusively established in the Portuguese Courts.
7.3 Pursuant to and for the purposes of the provisions of art. 18 of Law no. 144/2015, of 8 September, it is hereby declared that the available ADR entity is the Consumer Conflict Arbitration Center of Lisbon, with the following contacts:
Telephone: 21 384 74 84 (from 15h to 16h)
Phone number of the General Directorate of Consumer: 707 788 787
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These general conditions of sale online can be changed without prior notice and should therefore be consulted before any order is placed.
Adega Forte's Online Store