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1. Purpose

1.1 The present General Conditions in force, are designed to regulate the terms and conditions governing the provision of the Online Shop Service of Adega Forte (Gloriribalta, Lda), located at Rua do Calvário - MALTA, 6400-301 PINHEL, under the single registration and identification number of corporate entity no. 509449379, with a share capital of € 25,000.00 (twenty-five thousand euros), hereinafter referred to as Adega Forte.

1.2 The purchase of any product in the Adega Forte Online Shop implies the acceptance of these General Conditions of Sale Online.

1.3 Any and all alcoholic beverages available for sale in the Adega Forte Online Store can only be purchased by persons who are of legal age to do so in their country of residence.

2. Product, Price and Content Information

2.1 Adega Forte reserves the right to modify, without prior notice and at any time, the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.

2.2 The images that illustrate each product in the Adega Forte may differ from the product subsequently delivered, and the same products are subject to stock breakage. 

2.3 Despite Adega Forte's efforts, some products may have an incorrect price, which is why the company checks the prices whenever it processes the orders. Consequently, the prices presented at Adega Forte are merely indicative and do not constitute a contractual offer. If the effective price of the product is lower than the advertised price, Adega Forte will refund the difference. If the price is higher, Adega Forte will inform the customer of such situation by email and will wait for their decision to accept the new price or cancel the order within 15 days from the date the email was sent .

2.4 Under Portuguese law, all prices presented at Adega Forte include their respective VAT rates, unless otherwise indicated. Only for resale professionals, the values ​​presented at Adega Forte do not include VAT, and the "No VAT" information is always written, always visible and at the price. 

2.5 The promotions disclosed at Adega Forte may not be applicable to physical stores: Adega Forte Pinhel Store and Adega Forte-Forte House Store.

3. Order and Payment

3.1 After confirmation of the order at Adega Forte, an electronic mail will be sent to the contact address registered on the same by the customer when formalized, with all details about delivery, invoicing, payment information, products and values. The Adega Forte suggests to all the clients the confirmation of the details of the same. If the customer does not receive the order confirmation email is asked to contact the winery Forte through our contacts so that such notification is sent back to the address of the customer's e-mail.

3.2 If any of the details placed by the customer in the order are wrong and / or the customer wishes to change some information, as long as the order has not yet been shipped, the customer is requested to contact as soon as possible so that it is internally Made the change requested by the customer. Changes to the details of orders already dispatched will have to be analyzed by the Adega Forte team so that, together with the customer, a more adequate solution can be found.

3.3 All orders at Adega Forte will only be processed upon receipt of payment. The formalization of the order alone does not constitute a reservation of the products. 

3.4 If an order can not be partially or fully satisfied, the customer will be contacted immediately by Adega Forte in order to find the most appropriate solution. 

3.5 All orders placed at Adega Forte have a maximum payment term of 15 days. After this period, the order will be automatically canceled. 

3.6 Orders may be canceled when expressly requested by the customer, prior to shipment of orders. After confirming the shipment of the order, the client is requested to contact Adega Forte so that, together with it, the most appropriate solution can be found.

3.7 Through the Adega Forte Online Store, payments are accepted through the Multibanco Reference, Paypal and Credit Cards.

3.8 The order status of the Adega Forte is comprised of 3 phases: Pending, Processing and Completed.

a) Pending - Awaiting the payment entry in the Fort Winery system;

b) Processing - Stage at which the payment has been rececionado, and the order is in process and packaging / preparation;

c) Hold - is awaiting further confirmations with the customer to proceed with the order. Exceptional phase.

d) Finished - The order has been issued / sent.

4. Shipping charges

4.1 The prices shown on the products add to the respective value of the goods, with each order, which are calculated in the cost of transportation. The cost of shipping depends on the weight of the order and its destination of delivery. This port value can be simulated inside the shopping cart with the desired products added and filling all required fields of the simulator. The total shipping costs will also be automatically calculated when placing your order in the Online Store. It should be noted that the factors of this calculation may be variable and may change without prior notice.

5. Expeditions and Deliveries / Collection in Physical Store

5.1 The Adega Forte Online Store and according to the address of delivery indicated by the Client is presented is selected the best option of transport that we have available for deliveries in Portugal and Spain Peninsular.

5.2 In general, after shipment, an order in Fort Winery takes to be delivered About 4 days in Portugal and Spain Peninsular;

5.2.1 To send to other destinations we ask that the customer contact us to find the best solution for shipping. The Customer can consult our products available online.

5.3 After dispatch of the orders, the information for the monitoring of the shipment will be available in the account of the customers who have placed the order with registration and a notification is also sent by e-mail with the information of the link to monitor the shipment for all registered customers And not registered. If for any reason the customer does not receive the shipment confirmation, they are requested to contact Adega Forte so that all the available information about the shipment of the order can be sent again.

5.4 After notification of shipment, customers must follow the status of the shipment through the link provided by Adega Forte, so that they are aware of the state of development until the delivery of the order, since Adega Forte does not notify each Change of shipping status.

5.5 All products shipped by Adega Forte must be checked upon delivery. If the customer finds that the order is damaged, he must return it immediately to the transport company, justify the reason for the return in the delivery note of the carrier and notify the Adega Forte

5.6 If, after delivery, the client verifies that any of the articles is not in compliance, he / she is requested to contact the Adega Forte immediately through the e-mail indicating the order number or the number of the Document accompanying the order, attaching images of the packaging as received and all articles, so that the process of investigation of the occurrence is opened internally and in this way the situation can be resolved as soon as possible. 

5.7 Adega Forte is not responsible for shipments made to countries where the respective law does not allow the entry of alcoholic beverages. It is the responsibility of the customers to seize their parcels, as well as the payment of customs fees, if they exist. In case of the return of the products Adega Forte will only refund the amount corresponding to these same products.

5.8 Adega Forte has contracted services with specialized carriers for deliveries in Portugal and Spain. Every effort is made to meet the delivery and delivery deadlines, however, it should be noted that any delays in deliveries may be outside the Adega Forte , And it is not possible in these cases to guarantee exact delivery times.

5.9 Most deliveries are made during office hours on business days at the shipping address indicated by the customer when submitting the order.

5.10 In case of an unsuccessful delivery attempt by the transport company due to absence, a notice of transit is always left in the client's mailbox with the carrier's instructions. Depending on the service and the carrier, the parcels must be collected at the place indicated by it in the transit advice note, or the information requested in the same notice must be followed.

5.11 If for any reason the customer can not receive the order or pick it up at the place indicated by the carrier, the customer is requested to contact Adega Forte to find the most appropriate solution.

5.12 When submitting the order, in case the customer wishes to collect the order in one of our Stores must select in the option '' Survey in the Store '' 

A) The person whose name is described in the purchase order will only be authorized to lift the order, unless the person notifies in advance the Adega Forte that another person (identifying the name) will pick up the order.

B) Orders for in-store withdrawals may take 1 business day to be processed, all customers will be notified via email when they are available to be collected.

C) When going to Adega Forte's physical premises, the customer must follow the confirmation / order number, guaranteeing that he has received our order confirmation notification available for lifting, and thus avoiding unnecessary travel.

6. Returns

6.1 Adega Forte recognizes to all its clients the right of resolution of the contracts that they celebrate with it, allowing them to return, within a period of 14 (fourteen) days, the products purchased under the terms of Decree-Law no. 143 / 2001 and Decree-Law 82/2008 of 20/05. 

6.2 To request an exchange or return, the customer is requested to contact Adega Forte by email indicating the order number or the number of the document that accompanied the order, taking into account the conditions described below Following topics:

A) To carry out the return of the order, the product must be in perfect condition, and if applicable with its original packaging, accessories or promotional offers included, and accompanied by proof of purchase or invoice.

B) The return of defective products and wrong shipments will be admitted, and Adega Forte will be responsible for shipping and collection expenses whenever the customer communicates this circumstance within a period of 14 (fourteen) days from the date of receipt of the product. product.

C) Once the goods have been received in our facilities and after validation of the condition of the same, the value will be refunded according to the modality of payment made by the customer, or another solution previously agreed with the same . 

6.3 Adega Forte assumes responsibility for defects of origin or raw material of the product purchased and if confirmed by the Adega Forte team, the product will be exchanged or returned at no cost to the customer. 

6.4 Adega Forte will not accept return of the product after it has been used, or if it has been modified or modified.

6.5 Adega Forte is not responsible for any deficiencies due to incorrect use, negligence, bad storage conditions or force majeure.

7. Applicable Law

7.1 All purchases made on the Adega Forte website are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Sale Online will be submitted to the competent Portuguese Court.

7.2 In case the Client is outside Continental Portugal, Adega Forte hereby informs that any judicial proceeding must be exclusively established in the Portuguese Courts. 

7.3 Pursuant to and for the purposes of the provisions of art. 18 of Law no. 144/2015, of 8 September, it is hereby declared that the available ADR entity is the Consumer Conflict Arbitration Center of Lisbon, with the following contacts:

Address: Faculty of Law of the New University of Lisbon - Campolide Campus 1099-032 Lisbon

Telephone: 21 384 74 84 (from 15h to 16h)

Phone number of the General Directorate of Consumer: 707 788 787


8. Privacy Policy does not automatically collect any personal information from users who are not registered, thus allowing visitors to browse anonymously.

For some services, cookies (text file stored on your computer, in order to customize the views) can be used to count the number of visits to the site without personally identify the user. This type does not store cookies or collect any personal user information, and its installation can always be controlled by the navigation program (browser) of the user.

The personal information voluntarily provided by the user when filling out the forms on this website is for the exclusive information of and / or the advertisers to whom the information is directed. will not disclose the data collected to third parties without the prior consent of the owner. This information may only be used to develop mechanisms for personalization of your site and for the electronic sending of informational messages and news about the site itself.

This privacy policy may be changed in the future. To clarify any questions, please send a message by email to .

Cookies usage policy

What are cookies?

The cookie is an information file automatically placed on the hard drives of users' computers when they access certain websites. The cookie identifies your browser on the server, allowing the storage of information in it, in order to improve the experiences w eb users, more information regarding your use of our site and / or to promote greater use thereof .

Most browsers are set to accept cookies, although you can set your browser to refuse them (see below), or to indicate when a cookie is being sent. Note, however, that some parts of our website may not function properly if you have refused cookies.

Why do we use cookies?

Forte Winery uses cookies on its website (directly or through its partners). Cookies collected are used exclusively by Strong Cellar, directly or through its service providers, with the exception of Google Analytics cookies used on the website. You can get additional information about how and how Google will treat your data in .

The use of cookies is to improve the performance of our website and maximize your experience when browsing the same, as well as for marketing and optimization solutions and services the Fort Winery provides to users of our website.

How to block / disable Cookies

All browsers allow the respective user accept, reject or delete cookies, namely by selecting the appropriate settings on their browser. 
Note, however, that disabling cookies may affect, partially or completely, your browsing experience on our website. 
You can set cookies on the menu "options" or "preferences" of your browser. Below, we indicate various forms of disabling cookies, depending on your browser:

  •                     Cookie settings in Internet Explorer - to disable cookies in Internet Explorer:
  1.                   Click the "Tools" menu and choose the "Internet Options" option;
  2.                   Select the "Privacy" tab;
  3.                   Move the bar until the phrase "Block all cookies" appears.
  •                     Cookie settings in Firefox - to disable cookies in Firefox:
  1.                   Click the "Tools" menu;
  2.                   Select "Options";
  3.                   Click on the "Privacy" icon;
  4.                   In the "Cookies" section, disable the "Accept cookies from sites" option;
  5.                   Click "OK" to save your changes and close.
  •                     Cookie settings in Chrome - to disable all cookies in Chrome:
  1.                   Click the Google Chrome menu icon.
  2.                   Select Settings.
  3.                   At the bottom of the page, click Show advanced settings.
  4.                   In the "Privacy" section, click Content settings.
  5.                   Enable or disable cookies:
  6.                   To enable cookies, select Allow local data configuration (recommended).
  7.                   To disable cookies, select Block from setting any data for sites.
  •                     Cookie settings in Safari web and iOS - to disable cookies in Safari web and iOS:
  1.                   Click on "Edit";
  2.                   Select "Preferences";
  3.                   In the top panel, select the "Security" icon;
  4.                   In the "Accept Cookies" (Accept cookies), select "Never" (Never).

The Winery Strong reserves the right at any time without prior notice and with immediate effect, change, add, update or delete, partially or totally, the present information about cookies. 
You should periodically check this page to confirm that any updates or changes have been made. 
To learn more about cookies, visit where you can find information about how to manage your settings for the various browser vendors.

These general conditions of sale online can be changed without prior notice and should therefore be consulted before any order is placed.

Adega Forte's Online Store